Westcountry Machinery 4 Wood

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**Below are messages emailed in by our customers**

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Thanks ! Fantastic service arrived the next day Kind Regards MR

Very pleased to say everything is in order & a real bonus it arrived early.  Thank you so much for all your help you have been great.  Now I have found you I will never bother looking anywhere else.  Thank you.  Best wishes G


Thank you so much for the speedy service.  Hope you have a lovely weekend.  Thanks again  B


Thansk a lot for my extractor and accessories, really happy with the service you have provided and will be getting the rest of my gear from M4W. Many thanks and kind regards, J

Slightly delayed email just to say thankyou to yourselves and Darren for some excellent customer care..........Many thanks   A

 Hi Jeremy - Lathe and chuck delivered this morning and set up. Had a bit of a go this afternoon and it is just what I need, and so quiet. - Thanks for all your help and advice over the piece which has been invaluable. - Will you also please pass on my thanks to the girl who answered the ‘phone on a couple of occasions and tell her that her customer service skills are second to none - Best regards AK
I just wanted to say thanks for all your help I really appreciate it.  Regards, JR

Thank you!   I can't do a review as I don't have /nor do I wish to create a google account & I don't use social media sites.  However, as you deserve credit I'm writing to say thank you very much for: firstly your excellent service and secondly for the product itself which is first class and fits the lathe spot on. Wishing you good health and all the very best for 2022
Kind regards   MD Mrs
Hi Rachel,  Thanks for organising a replacement, great customer service.  Thanks  P

Hi there, Thanks guys. Appreciate the great service as always. Cheers, V

Yes,  Dave has been in touch and has resolved the issue. My thanks to him and you for being so attentive, it’s much appreciated.  Kind regards  A


Thanks for that Rachel – just ordered – thank you for your quick response and great service. K

Just to thank you all for the great service and super quick delivery.  The saw is fantastic!  Jamie

Dear folks😊  Thank you!  I bought the pyrography kit. Three days, that’s fast. I want to let you know I appreciate your super speedy service. Hope you have a great year ✨  G

Hello Simon, Thanks very much for that, your excellent service is much appreciated. Best regards PH


Thank you very much order arrived all good.  Excellent service all round.  NB


I ordered this on the 4th of January 2022 and received it on the 7th of January. This travelled with Royal mail from their premises to the Highlands of Scotland. It wasn't supposed to arrive until the 10th of January. Needless to say I am delighted with the very prompt service I received from this company.
Just tried it out today and what a difference to the other makes of wood burning equipment on the market from the East.
I could have saved a few quid by going directly to this company


Happy New Year to you all!  Just wanted to say thanks very much for your prompt and efficient service. CandJ E


Thanks to your very prompt service the chuck and caliper have turned up in time for Christmas. I didn't know they were what my nephew wanted until Tuesday evening when his sister told me. I said to the family that we'd be lucky to get them in time.  Now all he neeeds to do is learn how to use them!  Merry Christmas   TMcS


Message for Jeremy - thank you once again .... your service is second to none, I am always impressed with my orders with you.  Have a good Xmas and long may your prosper.  CT


Just a note to thank you for sorting out the issue with the Pro Edge for me. Robert Sorby were excellent.    Thanks Andy


Ah thank you Rachel; you guys are, as always, legends! Have a great Christmas :)   A


Hi, Just a note to say the fence arrived this afternoon 14/12/21. All good thanks for the quick service, it looks well good, and will do the job.. Regards  Chris.


Just a quick message to say thank you for sending the sander out so quickly. It meant i was able to get a job done on time which i had expected I'd need to delay. I'm grateful to you.
Also, it's a great sander by the way (Metabo). Many thanks, Ed

Yes thanks very much super fast turnaround thanks for your help  - Sam

Sold! - Thanks Simon great service  -  Steve 

Hi Simon - Just to say the saw has arrived safely, many thanks to  you and your team for the great service. - Regards N L 


Many thansk for your message. I receveid well the replacement for my pro router cutter last week. I appreciate your professionalism. It was delivred in record time.  Many thanks for all.  JB

Good evening - I just thought i would let you know that the goods arrived this morning, no damages and thank you for the extra packaging. really appreciate your quick response. - regards  PM


Dear Westcountry,  My latest order has just arrived. I've bought a few things off you this year and from the start I've been impressed by the quality of service that you attain. There is an Axminister store in Warrington, not 20 miles away from where I live, good as they are there, they can't match your prices and they can't match your speed of delivery, even though there you're hundreds of miles away!   Thank you for being so good at what you do.  GM   A very satisfied and delighted customer.



Thank you very much. Your service has been excellent and is much appreciated. Cheers Allan


Thanks to everyone involved in the Festool event on Friday. I had some questions answered, learned some things, picked up some same sandpaper, enjoyed some burghers, and got a Festool Cap and insulated cup. Fortunately, the weather cleared and I had an enjoyable day out.    RP


Hi Rachel.  Received the knife sharpening jig etc moments ago! Thank you and all involved for getting it to me so quickly. Very much appreciated. Best regards  Bill


Thank you for the quick shipping and update.  Regards  TA


Hello Simon,  I wish to thank you and your colleague Rachel for resolving a couple of Bessey hiccups in a prompt and excellent manner.  Looking forward  Very best  CO


Last week I phone your company and as a result purchased a trend respirator.  I spoke to Simon over the phone who is very helpful and it seemed no trouble to him to answer my questions regarding the Trend Respirator…..I must compliment Simon on his knowledge of stock, previously he advised me on the right size bowl gauge to buy, its great knowing that I can call you company and receive sound advice.  Kind regards  GM


I can't thank you enough for your excellent support and communication . It is very much appreciated. I look forward to engaging in further business with your company in the future.
Many Thanks. Graham.


Absolutely outstanding customer service, thank you.   ells


Outstanding.  Many thanks.    Nick


Hi Rachel, thanks so much, really appreciate. Top customer service as always.  LC


Thank you for talking, and quick emails, I have bought the chuck from you, and any parts I will definitely go back to your site, thank you Jason  😀


Hey Stan, Wow you guys are quick, thank you so much! Many Thanks CG


Hi my order was sent to a different address I managed to track it down thank you. Also  thank you you have been totally brilliant in every way.will definitely be useing you and recommending you. Again thank you.  Jason


Hiya,  I have been going through my account this evening and noticed I have not left feedback for the item i purchased a few months ago. My apologies for this oversight, but I would like to express that I am very happy with my purchase and the speed of delivery. In fact, since buying the screws I have made several cabinets! Furthermore, if I require further kreg accessories you will be my first port of call. And i will try not to be forgetful with the feedback next time!  Many thanks, D. McC


Thank you very much for your assistance in advance. Please pass on my thanks to your colleague ‘Stan’ who helped with my initial enquiry. Kindest Regards. Simon


Hi Stan spoke to earlier hopefully if can please dispatch them today I should get them fingers crossed tomorrow if not Monday at the latest, thank you for your help regarding this and would like to say your customer service is fantastic


Not a query.Just to say thanks, order placed yesterday morning arrived this morning,the usual excellent customer service from the company. Alec


Hi,  Great customer service, Thank you very much.  Regards, Stuart


No problem, one of your colleagues were able to assist and managed to confirm the order is on a 48 hour dispatch………It’s been a pleasure dealing with your company. Kind regards Lin and Darren


Just wanted to say chuck arrived safely yesterday but have only just had time to try it  It fits perfectly and seems to be of excellent quality.  Many thanks for the help and the super speedy delivery. I won't hesitate to buy from you again if there is anything else I need.  Superb service


I'm writing to you , as the Toolbelt that I brought for my husband is brilliant and amazing Quality and to top it off a speedy delivery too 🥰🥰It came in time for Father's Day.
Kind regards Devina


Good morning.  A parcel just arrived containing the finishing oil I ordered from you – less than 24 hours between buying and receiving it!  Great service – thank you very much.  Take care and best wishes John


That’s great thanks and yes all up and running I even tagged you on my social media page kauri.kapia  keep up the Great work it’s been a pleasure dealing with you.  JC



Great service, thanks. What a brilliant sharpening machine.  Just 're sharpened a Crown Cryo fingernail bowl gouge. Like a razor, better than when it was new.  Best regards.  KC                                          14/06/21


Just a note to say thanks for your good service and all up and running. Pete


Hi, I just want to say thank you for the excellent first time order.  From the discussion on the phone to my first order the expert advice was outstanding.  Items arrived next day and were packaged well, no damage in transit and a great price too.  Thank you very much and I will definitely be buying from you again in the future.  Regards  KE                                                                                                              11/06/21


Hi, As regards our conversation on the 1st June as regards missing driver bit in kreg screws 97477  I received a replacement yesterday, I would like to thank you for a fast and efficient service, kind regards MB


Hi, Biscuit Jointer arrived OK, have left 5 star feedback, thanx. ALL THE BEST JON


Hi Rachel I have today received the clamp back and all seems good with it.  I just want to extend my thanks to Jeremy Bennetts, whose hand-written note, explaining what was done and what my have caused the issue, with advice on how to avoid a repeat of it, was above and beyond. Such wonderful customer service, from you all, and I will certainly be recommending you in the future. Many thanks again.   Paul


Hi there, You have recently been strongly recommended for your service and good price so please could you provide me with a quotation…Lee


I just want to say thank you. I recently purchased a Peter Child pyrography machine and it is amazing. I can get so much more detail in my artworks now and the pen doesn't burn my fingers like my old one did. It's perfect. Also, the price was very good, so again, thank you very much. Mel Paton


Hi, Just a courtesy email to confirm that I have received the item. Many thanks for the speedy service. Regards Alan


Thanks guys, my order arrived today, i wasnt expecting it for another 2 weeks so very happy, Thanks. P D


Thank you for the invoice I have now received items excellent service I will certainly be using you again in the future thank you. H


Thank you for your excellent service I received the circuit board today I fitted it and it is working fine. Best regards, DE


Thank you for this - I appreciate how hard it's been working under the current conditions, so it's fantastic you can get this order out so quickly. Cheers!  Stewart


Hi I just wanted to say thank you for your prompt service in sending the Pro edge so quickly. I very much appreciate the great customer service you provide.  Cheers again. Martin


Thanks so much for getting those to me so quickly. Legend!!!  Eddie


This is not a Query, Having recently 'discovered' your company on the internet. And making a purchase of a lathe chuck, since then contacting you via the phone, where I had a query regarding some lathe chisles I was interested in purchasing with Simon returning my call who advice was helpful in making a descision on which chisel would be appropiate for me I made the purchase on 1st April. I was suprised to discover that it would be delivered on 3rd April as its a bank holiday weekend. I would like compliment Simon for his patience and advice, also the other people I spoke whose names I did not ask  as they where all plesent and helpful over the phone. I would add that it was a pleasure doing buisness with you I will certainly return to this company to make further purchases as the need arrises. This is a service that you do not get with the likes of Amazon.   Kind regards    GM


Good morning Rachael.  I have received the spare parts and would like to thank you for the fantastic service you provided, I am very impressed.  They will be in use today to make up a site bench.  Regards BM


Just to say thankyou for my Charnwood W650 table saw....Fantastic service, very pleased...JC                                                                                                                                                                      13/02/21


Hi Simon. Pallet was delivered around an hour ago. Thanks so much for the top customer service and quick delivery!!! I will leave a review once I am all set up and going!👍🏻 Thank you  MH                  11/02/21


Hi Team, Lately I have purchased a collet nut for my router, and I’m super happy with it. It fits well and is a great replacement for the last one that broke (original part). Thank you for stocking these as I had trouble finding them anywhere else. I hope to be back soon. Thanks again             Eoghan


I recived my band saw today just want to say thank you for brilliant service i will definitely be using you in future


Many thanks for arranging this so quickly - it arrived today! It's so refreshing to receive such good service from a company these days. Regards, Peter.


Hi Racheal, Thank you very much for you email. I am very please with the quick response and brilliant customer service from yourselves and Trend. I will be happy to purchase any kit that I need in the future from           you. Kind regards, SB

Yes, Trend have been in touch and have sent missing parts (I hope). Any problems and will let you know. Very impressed with your prompt dispatch of router table and response to the problem. Well done. Trevor         07/11/20


Arrived safely this morning.  Thank you for excellent service.  GW                                                                                                                                                     


Hi Simon,I have recieved the domino 500 and the other items (which are all fantastic). Just a note to say thank you very much for extending the deal and I would like to wish you and the rest of the westcountry team a happy new year. All the best, Hugo


Dear Customer Service - I have received the above order on time, many thanks to all you of you. This is specially helpful as I manage a Men's Shed and the chuck is for a new member who's wife died in the summer and is finding life difficult. He will be on his own this Christmas that is very difficult for him.
The Men's Shed have provided him with a lathe for home use that did not have a chuck. This will give him a new interest over Christmas period. I have set the lathe up this afternoon and he is over the moon.
Seasons Greetings to all of you. Kind Regards, EA


Item has been delivered now. Thank you so much for your help. I have left you a positive review and will be using you again in the future. CR 


Thanks for letting me know, great service, but Royal Mail are rubbish. Thank you


Good afternoon - Both my items were delivered today. Thank you for your service - DK


Hi Rachel, thanks for getting back to me so quickly. I found the parcel this morning in my greenhouse! They’ve never done that before and they left no note but thankfully it’s here. Thank you for chasing it up for me. PS, I’m really happy with the jig I ordered, you’re delivery is super quick and your customer service is great! I’ve already ordered more from you. All the best, Shaun


Hi it’s P J I have just had the replacement saw delivered thank you so much for the quick response many thanks and hope you all have a great Christmas and a happy new year


Hello Rachel,  I have received the 1/2ins  spindle gouge. It’s great, exactly what I wanted. Thank  you for your help and patience.  Kind Regards Lance


thanks for the update and many many thanks for the amazing customer service. Received the parcel today and sooooo looking forward to using it in the next day or so. Kindest Regards  Heidi


Morning Westcountry Machinery  - Just recieved my order. Unbelievably quick turnaround *24hrs *First class , You've ticked all the boxes .- Regards DR


I was up your way first thing so I popped in on the off chance. - Service was awesome by the way, thank you very much - Kind Regards  SW


Sirs. Just received my order for pyrography tool.
Thank you for your superb service and helpful advice you gave when we spoke.
Best regards Geoff.










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