Our Fair Deal on Delivery Promise
- We aim to deliver goods to you at the best possible price.
- The price is based upon:
- The actual cost of the shipment passed on to us by our carriers including any insurances
- The cost of materials used in the packaging of all consignments
- The reasonable cost of labour used to package these consignments
- Please contact us should you wish to enquire about the specific cost of a delivery
Republic of Ireland, Isle of Man, Northern Ireland, Channel Islands
We are currently experiencing increased costs to these areas by couriers and as such our delivery cost indicated at the checkout may seem high for low value, small items (less than 2kg and 45cm) If your item is in this lower band then please contact us to confirm the actually delivery cost. The default service is by Royal Mail Tracked 48hr (excluding liquids).
Alternatively follow this process
- Select the correct carraige band ie Band 7
- Pay using a credit or debit card - DO NOT use Paypal for this process
- In the order notes ask us to confirm the delivery costs before despatch
- We will check to see if your order falls within the Royal Mail criteria above ie 2kg and 45cm
- We will reduce the delivery cost on your order to our standard £4.95 rate
- We will email an order confirmation showing the change to delivery cost
- Your initial card payment is an authorisation only and enables us to lower the cost without further action on your part (this cannot be done with Paypal)
Delivery Costs
Whilst we operate this website there may be occasions where you believe that the delivery cost is incorrect, whether it is too high or that you have been quoted a lesser price from another company. This may be due on our part to individual items each having a delivery cost that when added together is incorrect. We will monitor each order that is placed and assess whether the delivery can be made for a lesser amount. If this is the case then we will refund that part of the delivery cost via your payment method for that order. Alternatively you can contact us and we can quote an exact price for delivery prior to ordering.
Delivery Schedules
- We take every care to deliver the goods ordered on this site within the time frames stated
- Where an order is eligible for free delivery it will only be despatched when the order comes as one whole. A partial shipping fee can be paid if required
- Sometimes there are circumstances beyond our control where the order may be delayed in reaching you
- We will at these times endeavour to stay in touch and keep you updated as to the progress of the delivery
- Delays in delivery schedules beyond that of our organisation do not constitute reason for cancellation of an order
- You will be forwarded delivery tracking information and it is your responsibility to make yourself available to recieve the goods ordered
- Charges may apply for re-delivery attempts
Delivery Zones
When you place an order you be asked to select a delivery zone and given options based on the service you wish to use.
The postcodes for each delivery zone are in the table below.
Band 1 - 4 |
England, Scotland & Wales excluding Scottish Highlands and Islands
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Band 5 |
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63,
KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, Isle of Wight
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Band 6 |
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49,
PA60-78, PH42-44, ZE1-3, Isles of Scilly TR21-25 |
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Band 7
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Republic of Ireland, Isle of Man, Northern Ireland, Channel Islands * |
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Band 10 |
Click and Collect from Shop
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* Please call if you are unsure of delivery cost or if the delivery rate looks excessive for the items you are buying.
We will always look to charge the minimum necessary for your delivery.
We are soon to revisit these postcodes so please call to confirm your zone if you are confused.
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