Please be aware that during these difficult times we may experience stock level errors and we will do our best to notify you of this as soon as we identify it. Also we will do our best to help you deal with courier delays after a reasonable period of time has passed from the expected delivery date.
We continue to do all we can to offer a professional yet friendly and unique service. However, we are a small team so please be patient.
We can only send PARTIAL ORDERS if extra payment is taken for a second shipment to be sent. If customers request a partial despatch it is necessary for them to pay an additional £3.95 (most cases) to cover the cost of the second item/s.
CEO of , Christian , has written to us, to pass on to our customer, regret and frustration about current delays in their supply chain.
If you are interested in the detail, they have given the following explanation about the challenges they are working hard to overcome:
“The pandemic has surprisingly led to a gratifying but completely unplanned increase in orders. However, the increase in order intake in 2020 was so exceptionally high that it could not be fully compensated for despite increased production and assembly output.
In addition, there were bottlenecks for special components in the supply chain. Using parts of lower quality was and is of course not an alternative for us. In the meantime, almost all parts are available again in sufficient quantities. Nevertheless, a single missing part can mean that a machine cannot be completely assembled. In addition, we have to take into account that further delivery interruptions are possible due to the ongoing Corona pandemic.
We have significantly expanded our capacities through additional assembly lines, selective 3-shift operation, increased weekly working hours by over 10% and the recruitment of new employees. However, training these numerous new colleagues also takes time to ensure our high standards.
Our new plant in Southern Germany, which we will inaugurate in a few months, will allow a significant increase in production volumes. However, this can only be the case when the plant is in full swing. In the short term, the situation will even worsen slightly due to the relocation of assembly islands.
The truth is also that the current delivery backlog for individual products is so high that we cannot promise any significant improvement in delivery capability in the short term, despite all the measures and additional shifts. However, a large part of our machine range is already available again or will be shortly.”
With this in mind we, at Machinery4Wood, hope you will be patient Festool and with us and understand when we cannot give exact availability dates or in any way speed the shipment of product to you.
Dear Kreg Customers
Thank you for placing your order with us. You may or may not know that there has been a significant challenge, since the start of the Covid 19 pandemic, with the supply chain of Kreg products from the USA. This situation has meant all stockists have been without stock for long periods of time.
We only get 24hrs notice of what stock is coming to us, so we are not able to give our customers updates beyond the fact that NEW STOCK continues to arrive. We will endeavour to despatch goods within a 24hr period of receiving them.
For NEW CUSTOMERS we recommend that you continue to place your order with us if you can be patient about when you will receive your goods. This is effectively waiting in a queue for when the goods become available. We operate a chronological despatch system meaning that stock is allocated to the oldest order first.
Where PARTIAL STOCK is available for an order an item is allocated to an order but not despatched until all items are available. If customers request a partial despatch it is necessary for them to pay an additional £3.95 (most cases) to cover the cost of the second item/s.
PLEASE NOTE: Because this stock is fast moving our system will sometimes show an item as ‘in stock’ because over a period of minutes, an item may be. This is because we have to scan stock in and it takes a few minutes to scan it out to allocate to existing orders. We have had a few unfortunate occasions when someone looks at our website in these few minutes and places an order believing it to be in stock. We recognise this is a glitch in our system which we are working to resolve moving forward.
THANK YOU FOR YOUR PATIENCE AND CUSTOM.
We are now operating with a reduced display area and a trade counter service - please feel free to visit at your convenience.
Please also be understanding if your order takes a little longer than the standard expected times to reach you - this may be due to the increased load on delivery services at this time. We also have no control over the courier systems once your orders leave us and we hope that they continue to operate fairly and with your interests in mind at all times. There may also be a delay in some tracking messages being updated on courier systems due to increased volumes so again we ask you to bear with them. Please follow the tracking information that is sent to you and look out for updates from the courier as well. We are all working hard to keep the country moving whilst protecting workers and their families.
Thank you for your continued custom and support in these difficult times.
We hope you all keep safe and well.