Dear Valued Kreg Customer
As many of you are already aware there has been a worldwide surge in demand for Kreg products during this Covid 19 pandemic. Kreg responded to this by moving to a seven-day working week but nevertheless have had delays due to man-power and shipping. Here at Westcountry Machinery 4 Wood we have put in extra hours to manage the sporadic supply of stock to us, ensuring that the oldest orders are supplied in chronological order of availability.
We have been working closely with our agent to access any stock which is available and to keep up to date regarding lead times and what stock is becoming available when. Our latest information tells us that we should receive stock mid-week commencing 20 July 2020. All part orders are picked and ready to go when final items are added to orders. We have extra pickers and packers standing by to assist us to turn stock around as quickly as possible.
We apologise for the inconvenience these delays have caused you and hope you will appreciate it is due to matters beyond our control. During these unprecedented times, availability information on our website has been based on the best information available to us at the time. Where it has been incorrect, we apologise and have plans in place to make this more accurate in the future.
Hopefully, the next time you hear from us will be to receive your order. If, for any reason, we find that we cannot supply your order from our next shipment of stock, we will be contacting you to advise you of this. That said, we do not anticipate that happening at this stage.
Thank you for your patience and custom.
Covid-19 Update and Showroom Operating Hours
In line with Government Advice we continue to close our shop to customers wishing to browse. As long as our courier providers (Royal Mail, Pallex and DHL) continue to operate we will continue to supply on-line orders for delivery only and collection by arrangement.
Our telephones are now being manned in house again but please be patient when you call and have to wait longer than usual to speak with some-one as the phones lines are busy continuosly and we are doing our utmost to facilitate you all.
We are operating a online order and collect service, or telephone order and collect service but please follow up your order with a telephone call to check that your items are in stock so you do not have any disapointments when you call to collect. The nature of the internet is that stock can also be sold at the same timings that your orders are being placed, or stock is being allocated to earlier orders. We aim to give you the best current stock situation possible at all times.
Please also be understanding if your order takes a little longer than the standard expected times to reach you - this may be due to the increased load on delivery services at this time. We also have no control over the courier systems once your orders leave us and we hope that they continue to operate fairly and with your interests in mind at all times. There may also be a delay in some tracking messages being updated on courier systems due to increased volumes so again we ask you to bear with them. Please follow the tracking information that is sent to you and look out for updates from the courier as well. We are all working hard to keep the country moving whilst protecting workers and their families.
Thank you for your continued custom and support in these difficult times.
We hope you all keep safe and well.