Please be aware that during these difficult times we may experience stock level errors and we will do our best to notify you of this as soon as we identify it. Also we will do our best to help you deal with courier delays after a reasonable period of time has passed from the expected delivery date. However, we are a small team so please be patient.
We continue to do all we can to offer a professional yet friendly and unique service. We wish you all a Merry Christmas and a Healthy 2021!
Dear Kreg Customers
Thank you for placing your order with us. You may or may not know that there has been a significant challenge, since the start of the Covid 19 pandemic, with the supply chain of Kreg products from the USA. This situation has meant all stockists have been without stock for long periods of time.
We only get 24hrs notice of what stock is coming to us, so we are not able to give our customers updates beyond the fact that NEW STOCK continues to arrive. We will endeavour to despatch goods within a 24hr period of receiving them.
For NEW CUSTOMERS we recommend that you continue to place your order with us if you can be patient about when you will receive your goods. This is effectively waiting in a queue for when the goods become available. We operate a chronological despatch system meaning that stock is allocated to the oldest order first.
Where PARTIAL STOCK is available for an order an item is allocated to an order but not despatched until all items are available. If customers request a partial despatch it is necessary for them to pay an additional £3.95 (most cases) to cover the cost of the second item/s.
PLEASE NOTE: Because this stock is fast moving our system will sometimes show an item as ‘in stock’ because over a period of minutes, an item may be. This is because we have to scan stock in and it takes a few minutes to scan it out to allocate to existing orders. We have had a few unfortunate occasions when someone looks at our website in these few minutes and places an order believing it to be in stock. We recognise this is a glitch in our system which we are working to resolve moving forward.
THANK YOU FOR YOUR PATIENCE AND CUSTOM.
In line with Government Advice we continue to close our shop to customers wishing to browse. As long as our courier providers (Royal Mail, Parcelforce and TNT) continue to operate we will continue to supply on-line orders for delivery only and collection by arrangement.
Our telephones are now being manned in house again but please be patient when you call and have to wait longer than usual to speak with some-one as the phones lines are busy continuosly and we are doing our utmost to facilitate you all.
We are operating a online order and collect service, or telephone order and collect service but please follow up your order with a telephone call to check that your items are in stock so you do not have any disapointments when you call to collect. The nature of the internet is that stock can also be sold at the same timings that your orders are being placed, or stock is being allocated to earlier orders. We aim to give you the best current stock situation possible at all times.
Please also be understanding if your order takes a little longer than the standard expected times to reach you - this may be due to the increased load on delivery services at this time. We also have no control over the courier systems once your orders leave us and we hope that they continue to operate fairly and with your interests in mind at all times. There may also be a delay in some tracking messages being updated on courier systems due to increased volumes so again we ask you to bear with them. Please follow the tracking information that is sent to you and look out for updates from the courier as well. We are all working hard to keep the country moving whilst protecting workers and their families.
Thank you for your continued custom and support in these difficult times.
We hope you all keep safe and well.